Return & Exchange Policy

We want you to be happy with your order. Every order is carefully checked and packed before delivery.

Damaged or Wrong Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

Please send us:

* Your order number
* Clear photos of the item
* Photos of the packaging, if needed

We will review the issue and, when applicable, arrange a replacement, return, or refund in accordance with Qatar’s consumer protection laws.

Please note: Some products are intentionally sold with a damaged box, as clearly stated in the product description. A damaged box alone is not considered a product defect and does not qualify for a return, exchange, or refund.

Returns & Exchanges

For items that are not damaged or incorrect, returns and exchanges depend on the type and condition of the product and the applicable laws in Qatar.

Items must be unused and in their original condition and packaging, where applicable.

Some products may not be eligible for return or exchange due to their nature.

Refunds

If your refund is approved, it will be processed through the original payment method where possible.

This policy does not affect any rights you have under Qatar’s consumer protection laws.

For any questions, please contact us through the contact details on our website.